Term and Conditions

Welcome to Kampa Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our outdoor equipment. By accessing our site and making purchases, you agree to these terms in full.

1. Our Store and Customers

Kampa Store specializes in quality camping and caravanning equipment for outdoor enthusiasts. Our target customers include:

• Family campers needing 2-6 berth equipment
• Caravan and motorhome owners
• Beach and outdoor activity lovers
• Those seeking reliable camping accessories from cookware to electrics

2. Website Use

2.1 Access and Account

You may browse our site without registration. To make purchases, you’ll need to provide accurate account information.

2.2 User Responsibilities

You agree to:

• Provide truthful information when creating accounts or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with other users’ enjoyment of the site

3. Products and Services

3.1 Product Descriptions

We strive for accurate product descriptions and images. However, slight variations may occur. If you receive a product significantly different from its description, please contact us immediately.

3.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly.

3.3 Hygiene-Sensitive Items

Certain products (airbeds, camping toilets, cookware, body boards) cannot be returned for hygiene reasons once used.

4. Orders and Payments

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive confirmation with tracking information.

4.2 Pricing

All prices are in GBP and inclusive of VAT where applicable. We reserve the right to adjust prices but will honor the price at time of order.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.4 Shipping

We offer:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch

We ship worldwide except some Asian countries and remote areas. Delivery times are estimates and may vary.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery for most items if:

• In original condition
• With all tags attached
• In original packaging

5.2 Return Process

To return an item:

1. Email [email protected] within 15 days
2. Wait for return approval (within 2 business days)
3. Repack securely with all original materials
4. Ship to: Kampa Store Returns, 85 Hurst St, Birmingham, GB B5Q 7QW

5.3 Refunds

Refunds are processed within 5 business days of receiving returned items. Original shipping fees are non-refundable.

5.4 Exchanges

Follow the return process, clearly stating the desired exchange item in your email.

6. Intellectual Property

All content on this site (text, images, logos) is property of Kampa Store or its licensors and protected by copyright laws. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Use

Kampa Store is not liable for:

• Incorrect product use contrary to instructions
• Modifications to products
• Weather-related product failures

7.2 Website Availability

We strive for uninterrupted site access but cannot guarantee it. We’re not liable for temporary unavailability.

7.3 Third-Party Services

We’re not responsible for delays or issues caused by shipping carriers, payment processors, or other third parties.

8. Privacy

Your privacy is important. See our separate Privacy Policy for details on data collection and use.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

11. Contact Us

For questions about these Terms:

Email: [email protected]
Address: 85 Hurst St, Birmingham, GB B5Q 7QW