Welcome to Kampa Store’s FAQ section! We’ve compiled answers to the most common questions about our camping equipment, delivery services, and more. Can’t find what you’re looking for? Our friendly team is always happy to help at [email protected].
About Kampa Store
Who is Kampa Store for?
Kampa Store serves outdoor enthusiasts of all kinds – from solo adventurers to large family camping groups. Our products range from compact 1-2 berth tents to spacious 7+ berth family tents, plus all the essential camping accessories you need for your adventure.
What makes Kampa Store different?
We specialise in reliable, adventure-ready camping equipment with a focus on quality and practicality. From camp kitchens to caravan essentials, we carefully select products that withstand the elements while offering excellent value.
Products
How do I choose the right tent size?
Our tents are categorised by berth size (sleeping capacity). As a general rule:
- 1-2 berth: Compact tents for solo travellers or couples
- 3-4 berth: Ideal for small families or groups wanting extra space
- 5-6 berth: Spacious options for larger families
- 7+ berth: Our largest tents for big groups or extended camping trips
Do you sell complete camping sets?
While we don’t offer pre-packaged sets, our Camping Cook Sets and Utensils and Camping Kitchen and Storage sections make it easy to bundle everything you need for your outdoor cooking setup. Many customers combine these with tents from our berth categories and accessories like airbeds or camping beds.
Are your camping stoves suitable for international travel?
Most of our stoves are designed for universal use, but we recommend checking local regulations at your destination, especially for gas canister types. Our Cadac range offers particularly versatile options for different cooking needs.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and you can choose to checkout via PayPal for an extra layer of security if preferred.
Can I change or cancel my order after placing it?
We process orders quickly to get your camping gear to you ASAP. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the packing process.
Delivery & Shipping
Where do you deliver?
We deliver worldwide to most countries, excluding some parts of Asia and remote areas. During checkout, our system will confirm if we can deliver to your location.
What are my delivery options?
We offer two reliable shipping methods:
All orders take 1-2 business days to process before shipping.
Standard Shipping (10-15 Days)
– £12.95 flat rate
– Shipped via DHL or FedEx
– Tracked and insured
Free Shipping (15-25 Days)
– Free on orders over £50
– Shipped via EMS
– Great for larger orders
How can I track my order?
You’ll receive a confirmation email with tracking information once your order is dispatched. For Standard Shipping (DHL/FedEx), you can track your package directly on their websites. For Free Shipping (EMS), tracking is available through your local postal service once the package arrives in your country.
Why is delivery to some areas restricted?
Some remote locations and parts of Asia have logistical challenges that affect our ability to guarantee reliable delivery. We’re constantly reviewing our shipping network to expand our coverage where possible.
When should I order for peak camping season?
For trips between May-September, we recommend ordering at least 4-6 weeks in advance to account for potential high demand and ensure your gear arrives with plenty of time for your adventure.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original condition with all packaging intact. Please visit our Returns page for full details or contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. In such cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.
Can I exchange an item?
Yes! If you need a different size or product, simply return the original item following our return process and place a new order for the item you want. This is often faster than waiting for an exchange processing.
Contact & Support
How can I contact customer service?
Our friendly team is available via email at [email protected]. We aim to respond to all enquiries within 24 hours during business days (Monday-Friday).
What are your business hours?
Our warehouse and customer service operate Monday-Friday, 9am-5pm GMT. While you can place orders anytime on our website, emails received outside business hours will be answered the next working day.
Where is Kampa Store located?
Our warehouse and headquarters are at:
85 Hurst St, Birmingham, GB B5Q 7QW
While we don’t have a physical retail store open to the public, all our products are available on our website with detailed descriptions and images to help you choose the perfect camping gear.
85 Hurst St, Birmingham, GB B5Q 7QW
While we don’t have a physical retail store open to the public, all our products are available on our website with detailed descriptions and images to help you choose the perfect camping gear.
Ready for your next adventure? Browse our range of camping equipment today and experience the Kampa Store difference. With quality gear and reliable delivery, we’re here to help make your outdoor experiences unforgettable.
Remember: For time-sensitive trips, choose Standard Shipping and order well in advance, especially during peak season (May-September).